Purpose of this Policy

This privacy notice (“Privacy Notice”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information.

This Privacy Notice will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it.

This Privacy Notice is intended to assist you in making informed decisions when using the Site and our Services and/or to understand how your personal information may be processed by us as a result of providing the Services to others or when you apply to work at TEQTEL SAS. Please take a moment to read and understand it. Please note that when using the Site it should be read in conjunction with our Site’s Terms of Use.

Please also note that this Privacy Notice only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

Who are we and what do we do?

The Site and our Services are operated by TEQTEL SAS, (“we”, “us” or “our”).

TEQTEL SAS is the data controller responsible for your personal information processed via the Site.

TEQTEL SAS is a French company registered (RCS EVRY 481937571) 9, la Cocquetière 91470 LES MOLIERES FRANCE.

How to contact us?

If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by:

    sending an e-mail to contact @ phonepilot.fr or
    sending mail to: Attention Privacy Compliance Officer, 9, la Cocquetière 91470 LES MOLIERES FRANCE

What personal information do we collect and how do we use it?

Our primary goal in collecting personal information from you may be to: (i) verify your identity; (ii) help us deliver our Services; (iii) improve, develop and market new Services; (iv) carry out requests made by you on the Site or in relation to our Services; (v) investigate or settle inquiries or disputes; (vi) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vii) enforce our agreements with you; (viii) protect the rights, property or safety of us or third parties, including our other customers or subscribers and users of the Site or our Services; (ix) provide support for the provision of our Services; (x) recruitment purposes; and (xi) use as otherwise required or permitted by law.

To undertake these goals we may process the following personal information:

If you are a visitor to the Site:

    Name and job title.
    Contact information including email address.
    Demographic information such as postcode, preferences and interests.
    Other information relevant to provision of Services.

If you are an individual customer or subscriber in receipt of our Services or prospective individual customer or subscriber:

    Name and job title.
    Contact information including email address.
    Payment information.
    Other information relevant to provision of Services, including subscriber data in diagnostic packages that you submit to us.
    Information that you provide to us as part of our providing the Services to you which depends on the nature of your agreement with TEQTEL SAS.
    Information about your employment with our customer
    Information that you voluntarily add to any profile, such as those maintained on Communities.
    Information that you submit in any interactive portion of the website, including the discussion boards.

Primarily TEQTEL is engaged by corporate customers (i.e. other corporate entities) and as such those customers are not data subjects. However as part of such instructions personal information about other persons may be provided to us (e.g. personal information relating, without limitation, to any of our corporate clients’ or prospective clients’ workers or subscribers.)

If you are an individual whose personal information may be processed by us as a result of providing the Services to others (including individual clients and corporate clients) we will process a variety of different personal information depending on the Services provided in question.

The following is a non-exhaustive list which is reflective of the varied nature of the personal information processed as part of a networking product development and distribution company.

For instance, if we are providing technical support to a corporate customer for the benefit of a subscriber we may be provided with, and then process, personal information about that subscriber including but not limited to the subscriber’s name and contact details.

We might also need to process personal information in relation to corporate customers’ workers who use a TEQTEL SAS product in the course of their work for our corporate customer.

In particular, we may use your personal information for the following purposes:
Fulfilment of Services

We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or our Services to enable us to perform the Services. Please note also that our Terms of Use also apply when we provide the Service.

Who do we share your personal information with for this purpose?

We may share personal information with a variety of the following categories of third parties as necessary when providing the Services, including:

    Software developers who improve our products or fix software bugs
    Support engineers who provide maintenance and support
    IT staff who maintain our network infrastructure

Please note this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide the Services as effectively as we can.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.

Customer services

Our Site uses various user interfaces to allow you to request information about our Services: these include electronic enquiry forms, addresses to direct written inquiries to and telephone numbers that you may contact. Contact information may be requested in each case, together with details of other personal information that is relevant to your Service enquiry. This information is used in order to enable us to respond to your requests.

Who do we share your personal information with for this purpose?

We do not share your personal information for this purpose.

What is our legal basis?

It is in our legitimate interest or a third party’s legitimate interest to use your personal information in such a way to ensure that we provide the very best client service we can to you or others.

We use your personal information for the following business administration and legal compliance purposes:

    to comply with our legal obligations(including Know Your Client, Anti-Money Laundering or Anti-Bribery, export compliance or similar obligations including but without limitation maintaining insurance);
    to enforce our legal rights;
    protect rights of third parties; and
    in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

Who do we share your personal information with for these purposes?

We will share your personal information with professional advisers such as lawyers and accountants, governmental or regulatory authorities and/or third party services providers who assist us with performing these functions.
What is our legal basis?

Where we use your personal information in connection with a business transition, to enforce our legal rights, or to protect the rights of third parties it is in our or a third party’s legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.

Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Site, or from your mobile. This includes the following:

    an IP address to monitor Site traffic and volume;
    a session ID to track usage statistics on our Site;
    information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

Our web pages and e-mails contain “cookies” “web beacons” or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.

In some of our e-mail messages, we use a “click-through URL” linked to certain website administered by us or on our behalf.

Please see our cookie policy for further information.

By using this information, we are able to measure the effectiveness of our content and how visitors use our Site and our Services. This allows us to learn what pages of our Site are most attractive to our visitors, which parts of our Site are the most interesting and what kind of offers our registered users like to see.

We also use this information for marketing purposes (see the marketing section below for further details).

Who do we share your personal information with for these purposes?

We share your personal information with a variety of third party service providers to assist us with client insight analytics. These providers include for example Google Analytics. Other providers are described in our Cookie Policy.

What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other clients.

Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.